Return & Refund Policy

Thank you for working with us, but in the case of a change in circumstances or if our services do not meet your expectations, you have the right to request a service change or get a refund by adhering to the straightforward process outlined in our Return & Refund Policy (the “Policy”).

By accessing and using our services, you accept this Policy. Please note, that this Policy is legally binding on you and Strategic Business Solutions Boutique/SBSB (means one of the companies with which you have entered into a contract, in particular:

  • SBSB InterFin OÜ (registered at Harju maakond, Tallinn, Estonia, Kesklinna linnaosa, Tuukri tn 19-tuba 315, 10152) or 
  • SBSB LLP (registered at 85 Great Portland Street, First Floor, London, England, W1W 7LT) or 
  • LIMITED LIABILITY COMPANY “STRATEGIC BUSINESS SOLUTIONS BOUTIQUE” (registered at Ukraine, 04050, Kyiv, 13 Hlybochytska Street, Building 1, Office 1) or
  • SBSB Interfin Ltd. (registered at House of Francis, Room 303, Ile Du Port, Mahe, Seychelles),

the business that owns and runs https://sb-sb.com/ (“Website”) (the “Company”, “we”, “us”, or “our”).

This Policy is an integral part of our Terms and Conditions and shall be read in connection with them.

  • RETURN & REFUND CONDITIONS

1.1 The Company provides intangible services and therefore such services cannot be returned. We understand that the business world is dynamic and plans, business models, and approaches may change. Therefore, you have the right to replace previously paid services with other services provided by the Company. 

1.2 There is no time limit for replacing services. Services may be changed within the limits of the amounts paid to the Company, less the cost of services already provided, hours spent on providing services, government fees paid, bank transfer fees, and other expenses incurred by the Company in providing services. 

1.3 If the cost of the new services is greater than the amount remaining after deductions, you must pay the difference so that the amount of funds saved and the additional payment are not less than the cost of the new service. Only after the additional payment has been made we will be able to provide you with new services.

1.4 You may request a refund for services paid for. The refund amount is 100% of the amount paid, minus:

1.4.1 fees charged for the transfer of funds;

1.4.2 services actually provided;

1.4.3 paid hours spent providing our services;

1.4.4 amounts of state fees and payments incurred.

1.5 The Company also cannot refund funds if these funds were spent on engaging third parties and paying for their services, in accordance with the terms of the agreement concluded with you.

1.6 Refunds are available only within 6 (six) months from the date the funds were received by the Company. After 6 (six) months, the funds paid are not refundable. 

  • REFUND PROCESS

2.1 To initiate a refund, kindly send a request to the Company through the communication channels used previously (including, but not limited to, via Telegram, WhatsApp, contacting the manager with whom you communicated etc.) or by sending an email to: [email protected].

2.2 The request must contain information identifying the payer (e.g., name, business number, etc.), the amount of the payment, confirmation of the payment (bank statement, etc.), details for the refund, and communication channels. 

2.3 We consider each refund request on an individual basis within a refund period of 5 (five) business days. While reviewing your request, the Company may contact you to obtain additional documents and/or information. In the case of additional communication, the refund period may be extended. 

2.4 When reviewing your refund request, we will note all expenses incurred by the Company (if any) and indicate the amount to be refunded. If the refund amount remains unchanged, we may not communicate with you further and will refund the funds within the period specified above. 

2.5 Refunds will be processed to the original payment method used for the payment or using the details specified in the refund request. The Company will refund payments exclusively in the currencies/assets in which you paid for the services and which were credited to our accounts, or in generally accepted currencies/assets (e.g., USD/EUR). You cannot request a refund in any currency/asset of your choice. 

2.6 Please allow up to 30 business days for the refund to be reflected in your account. Depending on the specifics of each instance, the Company may modify its return policy. You shall notify the Company of any additional rights you may have under the laws of your jurisdiction. You agree not to file any claims against the Company unless you notify the Company in good faith.

  • EXCEPTIONS

3.1 Refunds are processed at the Company’s discretion and only in the case of a valid, bona fide claim. If the Company suspects a fraudulent claim for a refund, manipulation, etc., the refund may be denied. We respect honesty and transparency in business, so we expect you to be honest in your interactions with us. 

3.2 As specified in Section 1, refunds can only be made within 6 (six) months after payment. After 6 (six) months, the Company will not refund any payments. Such paid services can only be replaced with other services.

  • CHANGES

4.1 The Сompany reserves the right to unilaterally change this Policy. The new policy shall apply from the moment it is published on the Сompany’s Website from the date specified in the Policy. We may notify you of changes to our policies in a manner that is most convenient for the Сompany. Notwithstanding this, you are responsible for reviewing the current and applicable Policy. 

4.2 Requests for refunds or replacement services will be subject to the provisions of the Policy in effect at the time the request is submitted. 

  • GOVERNING LAW. DISPUTE RESOLUTION

5.1 This Policy is governed by the applicable laws of the country where the Company with which the main service agreement is concluded is registered. 

5.2 All disputes arising from the provisions of this Policy shall be resolved between the parties through negotiation. If no agreement is reached between the Company and you, you have the right to refer the matter to the courts. 

  • QUESTIONS

6.1 If you have any inquiries about our Return & Refund Policy, please contact us by sending an email to [email protected].

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